TEAM
Our Digital Product team advocates for our users and business, setting the vision for our growing family of innovative products. We use data, research, strategy, and empathy to guide multidisciplinary teams toward a common goal, balancing diverse perspectives and empowering our teams to do great work. As we scale, there’s plenty of space for you to grow alongside us and simplify life for millions of people; in a team that always focuses on we, not I, and creates delightful products that are worthy of trust.
ROLE DESCRIPTION
We are looking for a Senior User Research Manager to form the User Research Team at VNDIRECT - a group that helps create relevant design and pleasurable product by adding realistic context and user insights to design process. Your key focus area will be leading User Research team to practice research expertise in strategic and day-to-day decision-making process, to guide research at a company scale and to transform research results into actionable insights for our customers and business.
You are a talented mentor, are curious about how people work together, and want to empower the team to create, share, and collaborate better together. You thrive on interdisciplinary teams and can pose high-level strategic questions. You can see the uncertainties that slow teams down and help surface questions people didn’t even know they had.
RESPONSIBILITIES
- Develop an overarching user research strategy and work with the User Research team and cross-functional teams to execute that strategy.
- Build efficient research process to plan, execute and deliver in a timing manner with development process.
- Manage end-to-end research projects across different platforms/domains.
- Demonstrate, explain, and teach others how to apply a range of research methods, understanding the balance and trade-offs between “quick ‘n dirty” and rigor research.
- Create and codesign mixed research methods to collect triangulated user data.
- Collaborate with Product Management, Product Design, Product Analytics, Content Strategy, UX & Design to build customer-centered knowledge.
- Lead a team to drive research initiatives that help develop and define human/business needs into a coherent set of insights that inform and influence VNDirect digital product strategies.
- Proactively contribute to Customer-Centric culture at VNDIRECT.
- Comfortable navigating from ambiguity to clarity.
- Communicate, advocate for, and socialize actionable insights in a clear and compelling way.
REQUIREMENTS
- 5+ years in the field of User Research with deep understanding of quantitative and qualitative research methods.
- 2+ years of experience managing a team of researchers.
- Outstanding communicator both verbally and in writing.
- Excellent collaboration skills.
- Experiences in applying or building user research tools (e.g: interactive prototype testing, survey…)
- Problem solver who can be effective in situations with limited information
- Humble and motivated to ship the best product
- Passion for the field of UX Research.
- Evangelize research. Share user insights within the broader organization and externally in creative ways.
- Strong understanding of product and business metrics
ALL OF OUR JOBS REQUIRE
- Great communication skills. We’re a diversified team, so clear communication is a must.
- Self-driven work ethic yet strong collaboration. You need to be a self-starter who loves taking the initiative and seeing things through to completion.
- Critical thinking. We are in a complex business; we need everyone to be reflective, independent, and competent.
- Curiosity and the desire to learn and to be creative. Our business is changing and growing fast; who knows what will be the skills of tomorrow? Flexibility is key.
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